Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers. Reprint. 25,000 first printing.
Be Our Guest: Perfecting the Art of Customer Service
ISBN: 0786853948
ISBN 13: 9780786853946
Publisher: Disney Editions
Authors: Walt Disney Company, Michael D. Eisner, Theodore Kinni
